Dorothy R.’s story exemplifies the determination and adaptability older adults bring to the workforce, even amidst significant challenges. At 63, Dorothy faced a daunting reality: her extensive experience in retail was no longer enough to secure employment. Yet, her journey highlights not only her resilience but also the critical need for better training opportunities to unlock the potential of older workers in addressing today’s labor shortages.
Navigating a Job Market That Overlooks Older Workers
When Dorothy began her job search, she encountered persistent barriers. Years of retail work had honed her customer service and communication skills, but her lack of familiarity with newer technologies limited her opportunities. She also faced outdated perceptions that undervalue older workers, despite the strong work ethic, critical thinking, and leadership potential they often bring to the table.
Compounding these challenges, Dorothy relied on public transportation to attend job fairs and interviews. Despite her efforts, she repeatedly hit dead ends.
“I’d go to libraries, job sites, and online applications, but it felt like I was getting nowhere,” Dorothy recalled. “It’s hard when you know you’re capable, but you keep hitting walls.”
The Transformative Power of Training
Realizing that adapting to the evolving job market required new skills, Dorothy enrolled in our ten-week digital training program designed specifically to support older adults. The program covered critical technical skills, including creating spreadsheets in Excel, crafting professional documents in Word, and conducting effective online research. By the end, she had earned eight skills-tested certifications in digital skills and completed a rigorous practicum in office administration.
Before the training, I only knew how to turn on a computer and search for recipes online,” Dorothy shared. “Now, I can create professional documents, manage data, and understand what employers are looking for.
This training did more than build technical proficiency; it also restored Dorothy’s confidence. For many older workers, access to such programs can be a game-changer, bridging the gap between experience and modern workplace demands.
Reentering the Workforce with Renewed Purpose
Armed with her newly acquired skills, Dorothy secured a position as an Activities Assistant at a nursing facility. Her role blends her exceptional people skills with her ability to manage resident information and dietary needs using a tablet. The position not only provides financial stability but also a sense of purpose and belonging.
“It’s tough for older workers to get back into the workforce, but this job has been a blessing,” Dorothy said. “It’s not just about the paycheck—it’s about feeling needed and capable again.”
Persistence Pays Off
Dorothy’s story underscores the importance of persistence and adaptability for older adults navigating today’s job market. While technology training was pivotal, her success was equally driven by her unwavering determination.
“You have to keep going, no matter how many times you hear ‘no’”, Dorothy advised. “It’s not easy, but the opportunities are out there if you’re willing to adapt.”
Lifelong Learning: A Key to Workforce Inclusion
Dorothy’s journey didn’t end with her current role. She continues to expand her digital skills through online courses available as part of the digital training program to stay ahead of workplace trends, including emerging technologies like artificial intelligence and advanced communication tools.
“You’re never too old to learn,” Dorothy emphasized. “Keeping your brain active and staying open to new possibilities is key to growing at any stage of life.”
Throughout the training, Dorothy worked with Deborah Hawkins, a Digital Navigator. Deborah praised her dedication: “Dorothy R.’s mantra was, ‘I will give [this training program] my best and never give up!’ She proved her determination, especially while completing the very challenging Office & Administration practicum. I never doubted her ability to parlay her training into greater opportunities.”
Unlocking the Potential of Older Workers
Dorothy’s story serves as a call to action for businesses to recognize the immense value older workers offer. With their experience, reliability, and readiness to learn, older adults can help fill critical labor shortages and bring balance to multi-generational workplaces. Employers who invest in training and inclusive hiring practices can unlock a wealth of skills—from problem-solving expertise to seasoned leadership—that older workers contribute.
Just because we’re older doesn’t mean we’re not capable,” Dorothy said. “Sometimes, we just need [training] to get back on our feet.
As the workforce evolves, companies have a unique opportunity to embrace demographic shifts by supporting older workers. Dorothy’s success is a testament to what can be achieved when persistence meets opportunity, highlighting that the road to economic mobility is paved with lifelong learning.
“Now I know I can learn anything,” Dorothy said. “And that’s the best feeling in the world.
This success story would not have been possible without our local training partner, Supportive Services Corporation in Buffalo, New York. Their top-notch training aligned with the needs of today’s employers opens doors to economic mobility and lasting financial security.
